Support Center

How to moderate comments

Last Updated: Oct 09, 2014 05:07PM EDT
Clients can choose to moderate comments in one of two areas, within the Viafoura administration site, or at the story level. Moderation abilities include enabling, disabling, marking as spam, making an editor's pick, flagging a comment or setting bans on users. 

On this page, you will learn the following: 

 
  1. How to moderate comments from an article
  2. How to moderate comments from the admin site
 
Please note: you must be logged in as a site administrator or moderator to perform this function.

1. How to moderate comments from an article

From within an article you can moderate comments after signing in as an administrator or moderator. While logged into the commenting section of an article, you can moderate any content by clicking on the gear icon at the top right of any comment and selecting the appropriate action. If you change your mind, you can reverse most actions from here as well.  

 
  • Mark as spam - a comment that is marked as spam will no longer appear in the commenting thread, a comment can also be unspammed from the article page
     
  • Disable commenta comment that is disabled will no longer appear in the commenting thread, a comment can also be approved from the article page
     
  • Ban user - banning a user from the story level will result in a permanent ban, removing the user and all comments made site wide. Moderators and administrators will continue to see the user's comments, however general users will not. Once you ban a user from an article, you cannot unban them from this point, removing a ban is only possible from the administration site. For more information, please review this article.  
     
  • Make editor's pick - this will add an icon to a user's comment and push it to the top of the commenting thread for greater visibility 
     
  • Make trusted user - this gives active users a badge, as well as special benefits. For more information, please review this article
     
  • Flag - flagging a comment will place it into the awaiting moderation queue on the administration site for further review, a comment can also be unflagged from the article page

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2. How to moderate comments from the admin site

To moderate content in the admin area, go to the Moderation tab and select which list you want to review from the left side menu. To the right of each comment you can select actions similar to those taken on the story level, however you will not be able to flag a comment, mark a trusted user or ban a user from the Moderation tab. To learn how to designate a Trusted user from the administration site, please go here. To learn how to ban a user from the administration site, please see our article here



 

Contact Us

  • Email Us
  • Viafoura can be found on many websites across the internet, but we don't moderate for our clients - we don't delete or modify your comments. If you require assistance with a comment you have posted, or technical help, please contact the website directly and we will work with them to find a resolution.
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